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以下哪一项属于成长性需要？
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（以下为单选题。只是出的填空题的形式。空格在所有题下面。）请用大写字母回答。共10题。一空一题。1.I enjoyed the movie very much. I wish I _____ the book from which it was made.A. have readB. had readC. should have readD. are reading2.You are late. If you _____ a few minutes earlier, you _____ him.A. come; would meetB. had come; would have metC. come; will meet D. had come; would meet3.The two students talked as if they _____ friends for years.A. should beB. would beC. have beenD. had been4.It is important that I _____ with Mr. Williams immediately.A. speakB. spokeC. will speakD. to speak5.If the doctor had come earlier, the poor child would not _____.A. have laid there for two hours B. have been lied there for two hoursC. have lied there for two hoursD. have lain there for two hours6.He suggested that they _____ use a trick instead of fighting.A. shouldB. wouldC. doD. had7.You look so tired tonight. It is time you _____.A. go to sleepB. went to sleepC. go to bed D. went to bed8._____ today, he would get there by Friday.A. Would he leave B. Was he leavingC. Were he to leave D. If he leaves9.The law requires that everyone _____ his car checked at least once a year.A. has B. hadC. have D. will have10.It is strange that he _____ so.A. would say B. would speakC. should sayD. will speak
三明治法则是处理客户投诉的一种技巧，三明治法则的第一层（面包）是指：
在处理客户投诉时的提问技巧有（ ）
客户的满意度就是通过客户预期的服务和实际感知的服务的差值来衡量、体现。
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