题目内容
三明治法则是处理客户投诉的一种技巧，三明治法则的第一层（面包）是指：
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在处理客户投诉时的提问技巧有（ ）
客户的满意度就是通过客户预期的服务和实际感知的服务的差值来衡量、体现。
在处理客户投诉时，物流企业应首先搞清楚究竟谁对谁错，如果投诉事件错不在物流企业，就不应该向客户道歉。
1) Why did Jimmy save his allowance?Because Jimmy wanted to _________ mom with a gift more than anything.2) Where did Jimmy choose to buy the gift? And why?_________. Because his little mind reasoned that it couldn’t really be a surprise if he went shopping with mom.3) What gift did Jimmy buy? Was it a success or a failure?He bought a _________ that said, “Just perfect mom”. It was a success.4) Why does the passage say that the Internet has revolutionized the way we shop?Because finding a product online is much easier than looking for it in the local store. Besides, shopping online can be reliable. More and more people these days prefer buying things online over the_________ method of going into stores.5) How can shopping online be reliable?Sellers are held_________ by user feedback and reviews.
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