10
A. She is a trade union representative.
B. She is in charge of public relations.
C. She is a senior manager of the shop.
D. She is better at handling such matters.
10.
A. He is skilled and experienced.
B. He is very close to the manager.
C. He is always trying to stir up trouble.
D. He is always complaining about low wages.
Questions 12 to 15 are based on the conversation you have just heard.
A. Open.
B. Friendly.
C. Selfish.
D. Reserved.
13.
A. They stay quiet.
B. They read a book.
C. They talk about the weather.
D. They chat with fellow passengers.
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