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4. What's the difference between the two shoe salesmen who went to Africa?They _______________________________________ that people in Africa went barefoot, one optimistic and the other pessimistic.

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5. How did those individuals who started service-industry businesses see such issues as corporate downsizing, restructuring, and an increase in global competition?They saw such issues as __________________ that offered ____________________________.

6. Why can't many people act on their ideas and pursue their dreams?Because they are ____________________________.

7. What point has the story of the small company proved?Companies these days must __________________________ constantly.

8. What are the elements important to achieving success according to the writer?A _________________ and _______.

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