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构成或影响终生价值的因素不包括（ ）
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根据一个客户的当前价值和潜在价值就可以在客户价值矩阵中定位客户。可以把顾客分为苛刻的客户、犹豫不决的客户、节俭的客户和（ ）
Task 5 （in no more than three words)Dear Ms. Phillips:I am writing to apply for the position you advertised on Monster.com for a quality controlmanager. As you will see in my résumé, I have the experience to fill this position.For the past ten years, I have been working in the information technology department atHopewell Industries where I have been a software developer,project manager,and manager ofQC Testing. My experience has ranged from managing teams of programmers to creating testplans, running tests, and managing testers.Recently,Hopewell Industries decided to outsource(外包）the IT function to IBM. While Iam sad to leave the company, I am looking forward to a new assignment with fresh faces and newprojects.I have heard about APS Software in various trade journals and would be very interested inbecoming part of your team. APS is well known for quality products, and I am excited about thepossibility of becoming a part of your success story.I hope you'll give me an opportunity to discuss my qualifications and experience. I can bereached at(214) 555-5555 after 6 p.m.Thank you very much for your consideration for this position.Sincerely yours,Alice GrassleyEncl.:résumé56. What is the position Alice Grassley applies for?The position of a___________
57. In what department has Alice Grassley been working at Hopewell Industries?The_______________
58. Why does Alice Grassley want to leave Hopewell Industries?Hopewell Industries has decided to outsource the IT function to____________
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