题目内容

Called the “hub”, “the nerve centre” or the “brain”, ____and reception departments are obviously one of the most important sections of the modern hotel industry.

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The receptionist must make sure that all guests go through the legal formality of ____.

Another task of the reception desk is to deal with the ____from the guests.

In case some guests, particularly the chance guest, should leave the hotel without paying, the ____can partly cover the loss.

The front office has the ____to provide satisfactory service for the guests so that they will choose to stay at the hotel again and again.