题目内容

Loyalty is a person's feelings of pleasure or disappointment that result from comparing a product's perceived performance to expectations.

A. 对
B. 错

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Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

A. 对
B. 错

Unprofitable customers who defect to a competitor should be encouraged to do so.

A. 对
B. 错

Explain customer-perceived value.

What are the Three Ways to improve a company’s offers

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