题目内容

________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

A. Performance
B. Value
C. Quality
D. Customer retention
E. Customer loyalty

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When two brands of the same basic product deliver their respective promised quality, they are delivering ________.

A. performance quality
B. conformance quality
C. unique quality
D. accuracy quality
E. customer support

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Rade and Talion are competitors in the business of manufacturing wristwatches. While Rade promises to deliver design and quality to its customers, Talion promises to deliver durability and cost effectiveness. When both these companies deliver their respective promised qualities, they are delivering ________.

A. performance quality
B. customer support
C. unique quality
D. accuracy quality
E. conformance quality

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________ lines up customers along columns and products along rows to show the profitability of selling a product to a customer.

A. Mystery shopping
B. Activity-based costing (ABC.
Customer profitability analysis (CPA.
D. Customer lifetime value (CLV)
E. American Customer Satisfaction Index (ACSI)

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葶苈子具有的功效是

A. 泻肺平喘
B. 利水消肿
C. 两者均是
D. 两者均非

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________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

A. Performance B. Value C. Quality D. Customer retention E. Customer loyalty

When two brands of the same basic product deliver their respective promised quality, they are delivering ________.

________ lines up customers along columns and products along rows to show the profitability of selling a product to a customer.

葶苈子具有的功效是

A. Performance
B. Value
C. Quality
D. Customer retention
E. Customer loyalty