If you are to pick up customers you’ve never met before, what preparations should you make?
A. Check cell phones all the time
Bring a name board with customers’ names on it
C. Hold your name board high.
D. Bring a bunch of flowers.
查看答案
Which aspects should you pay attention to when receiving clients’ visit from different countries?
A. their language
B. their work environment
C. their religion
D. their taboos
Which of the following can be used to ask for the name of the visitor?
Are you Miss Jenny from America?
B. May I have your name please？
C. If I’m not mistaken, you must be Mr. Kim from ABC company.
What can be the duties of an receptionist？
A. providing information
B. answering queries
C. directing the comers to the right person
D. taking messages and answer phone calls
管理人员一般需要具备多种技能，如概念技能、人际技能、技术技能等。高层的管理人员对这些技能的需要，按迫切性排序是（ ）
A. 首先是概念技能，其次是技术技能，最后是人际技能
B. 首先是技术技能，其次是概念技能，最后是人际技能
C. 首先是概念技能，其次是人际技能，最后是技术技能
D. 首先是人际技能，其次是技术技能，最后是概念技能
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