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Fillintheblanksinthefollowingletterswiththegivenwords.Changetheformifnecessary.recoverinvoiceappreciateregardingaccountinconvenienceDearSirs:ThankyouforyourletterdatedJanuary18(1)_________themistakenbill.OnJanuary4,avirushitourcomputersystem.Whenwe(2)_________oursystem,wediscoveredthe(3)_________wereoutoforder.Werealizedthatallthe(4)_________wesentoutwereinaccurate,includingtheoneyoureceivedonJanuary8.Wehavecorrectedalltheaccountsandsentnewinvoices.Weareextremelysorryforthe(5)_________broughttoyou.Therefore,weenclosea15%discountcouponforyournextorder.We(6)_________yourcooperationthistimeandlookforwardtoservingyouagain.Sincerelyyours,DorisBrown
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Discusswithyourclassmateswhetherthereareanyproblemsinthefollowingletterandhowyoucanimprovethem.Thencontrastyourimprovedletterwiththeoriginalone.DearSir/Madam:IamwritingtocomplainabouthowIwastreatedwhenIvisitedyourstoreafewdaysago.WhenIaskedthesalesclerkforhelp,sheignoredmeandcontinuedgossipingwithacolleague.WhenIinterruptedthemtheybothseemedunhappyandstaredatme.WhenIpersisted,onesalesclerkofferedsomeassistanceveryrudely.AndwhenIaskedspecificquestions,shesaid,“You’llhavetobequick.I’mdueformybreaksoon...”Ihavebeenacustomerofthisstorefor10years,butitisobviousthatyourcustomerservicepolicyleavesalottobedesired.Otherwise,thesalesclerkwouldnothavedaredtobesorude.UndersuchcircumstancesIshallbetakingmybusinesselsewhereinthefuture.Yoursfaithfully,Linda
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