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What training will also be offered in the course in addition to CPR First Aid skills?

A. Housework skills.
B. Child and infant CPR.
C. Self-care guide for seniors.
D. Basic knowledge of medicine.

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Match the expressions:A一Business hoursB― Customer experienceC― Customer satisfaction surveyD― Customer retentionE一Frequently asked questions (FAQ)F—Service level agreement (SLA)G一User errorH—Big dataI一First response timeJ一Customer expectationsK― Customer feedbackL—Brand experienceM一Service promiseN—Business rulesO― Call centerP— Customer loyaltyQ一Quality assuranceExamples: (I)首次响应时间(B)客户体验51. ()客户忠诚度()客户反馈52. ()质量保证()服务承诺53. ()品牌体验()服务级别协议54. ()业务规则()用户错误55. ()客户维系()呼叫中心

“订婚”在我国是具有法律效力的。()

A. 对
B. 错

学说和法理也是法律渊源的一部分。()

A. 对
B. 错

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