A team member violated the ground rule the first time. What type of communication method will the project manager use with the team member?一个团队成员第一次违反了基本规则。项目经理对他应该采用什么类型的沟通方法?
A. Formal verbal. 正式口头
B. Formal written. 正式书面
C. Hallway discussion. 走廊交谈
D. Informal written. 非正式书面
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Barriers can influence communication when sending or receiving information. Which of the following is NOT a barrier?当发送或接收信息时,沟通障碍可以能会影响沟通效果。下面哪项不属于沟通障碍?
A. Prejudices 偏见
B. Attitudes and emotions 态度和情绪
C. Personalities and interests 人身攻击与兴趣
D. Feedback 反馈
In communication management, an individual establishes his or her understanding of information through his or her perception and cognition of information. This process belongs to在沟通管理中,个人通过对信息的感觉和认知,建立对信息的理解,这个过程属于()。
A. Understand理解
B. Decoding 解码
C. Encoding 编码
D. Receive 接收
In the project planning stage, eight key project stakeholders were identified; during the project implementation process, two important stakeholders were found that had been missed. At this time, how many potential communication channels have been increased?在项目计划阶段,有8个关键项目干系人被识别;项目执行过程中,又发现原来遗漏掉的2个重要干系人。此时,项目潜在的沟通渠道增加了多少?
A. 28
B. 17
C. 16
D. 45
The current update to the schedule performance report shows no schedule variance. Based upon this report, you tell the client than the project is on time. However, your team members know that you just missed a major milestone and the project will not meet is startup date. This is an indication of poor:最新绩效报告显示某项目无进度偏差,基于该报告,你告诉客户该项目按时运行,然而团队成员很清楚:项目刚刚错过一个主要的里程碑,不可能按期启动。这表明欠缺:
A. Team trust 团队信任
B. Scope management planning 范围管理规划
C. Plan communications 规划沟通
D. Schedule planning 进度规划