?Read this part of a fax from Sally Saunders, a hotel conference manager.
To: ______
Fax No: ______
From: Sally Saunders
Date: 1 March 2002
Pages (incl cover): 3
Thank you very much for your letter, enquiring about availability of conference facilities at this hotel for 1-4 September. I note your request for a special menu for the conference dinner on your final evening. You will find suggestions enclosed.
Unfortunately, during the week you have chosen for your conference, there is a trade fair. Therefore, we have very few single rooms available. I could offer you twin-bedded rooms, or perhaps you would consider moving your conference to the following week? I look forward to receiving your booking and choice of dishes for the conference dinner.
?Write a fax to Mrs Saunders:
?thanking her for her fax
?confirming your original dates for the conference
?booking 20 twin-bedded rooms
?telling her which dishes from the menu you require for the conference dinner,
?Write 60-60 words on your Answer Sheet.
?Do not include postal addresses.
investigate, quantity, discount, negligence, replements, discrepancy, packing list, unsaleable, inferior, penalty clause, up to standard
Complaints are often received by companies who ship consignments overseas. These complaints are sometimes about the【26】of goods received. Perhaps not enough goods were sent, perhaps too many. And sometimes it is a complaint that the wrong goods were sent.
Often there are complaints about【27】packing, which can cause damage to the goods. Sometimes the complaint is about inferior quality. Buyers in this case often complain that the goods are not【28】There may be a【29】between the description of the goods in the brochure and the goods which actually arrived.
A complaint may be about a delay in shipment, although companies often have a【30】in their contract to protect them against loss from delay.
Complaints about damage are usually the business of insurance companies, but if the damage is caused by the【31】of the packers, then the insurance companies will not accept responsibility.
When there is a complaint that the wrong goods were sent, or too many, or too few, then it is always necessary to check the【32】for the cases, as well as the invoice. Then the agent must【33】what happened. The goods may still be in the port of unloading.
Bad, inferior or inadequate packing may cause damage to goods in transit. The buyers may accept damaged goods if the supplier offers a【34】, but if the goods arc badly damaged they may be【35】, and in this case the buyer will demand replacements.
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