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1. Question 2
&8226;You are Financial Advisor to a toy manufacturer。You have been asked to write a proposal about money management in the coming financial crisis.
&8226;Write the proposal.including the following points:
——refinement of your business processes,
——re-evaluation of your creditors and debtors,
——setting aside of savings for the worst times.
2. Question 3
&8226;A long-time client has written to complain about an under。shipment in their Christmas order.You have been asked to write a letter to apologise and offer solutions.
&8226;Write the letter:
——apologising for the mistake on your side,
——Offening solutions to the problem,
——showing your appreciation of their business,
——promising that such problems will not happen again.
3. Question 4
&8226;Your organisation has undertaken a series of experiments in order to become more cost effective.
You have been asked to write a report summarising the results of these cost-reducing strategies.
&8226;Write the report to the General Manager.including:
——a general introduction to this reform.
——One or two of the most effective strategies in this reform,
——One of the problems that surfaced during the course,
——what measures were taken to solve the above-mentioned problem.

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