题目内容

鉴于顾客让渡价值理论,下列不属于提高顾客让渡价值做法的是()

A. 企业通过改进产品、服务、人员与形象,提高产品的总价值
B. 降低生产与销售成本
C. 减少顾客购买产品的时间、精神与体力的耗费
D. 提高货币与非货币成本

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顾客满意是影响顾客忠诚的重要因素。

A. 对
B. 错

增加客户转换成本,使客户对汽车服务企业产生依赖,一定程度上减少了客户流失。

A. 对
B. 错

Complete the following sentences as shown in the example.Example:What clothes should you wear?--- There are no special rules as to __what clothes you should wear.___

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