题目内容

What does L.E.A.R.N stand for？

A. The letter L stands for listen
B. The letter E stands for empathize.
C. The letter A stands for apologize.
D. The letter R stands for respond

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Indealing with thecustomer's complaint，You can utilize the L.E.A.R.N hints to manage withit.

A. 对
B. 错

The rules for notifying include: 1.follow up with the guest;2.confirm that the solution will satisfy the guest; 3.go above and beyond when resolving problems.

A. 对
B. 错

下列各项成本是在现金管理的存货模式下予以考虑,并且其成本是与现金的持有量成反向变动关系的是( )

A. 管理成本
B. 企业持有现金放弃的再投资收益
C. 固定性转换成本
D. 短缺成本

依据交易额计算的变动性转换成本与证券交易次数有关,属于决策相关成本。( )

A. 对
B. 错