超星 - Assignment 13 - 查题吧

多选题

whatarethe three main types of complaints in lodging industry？（）

A. employee behaviour
B. dishonesty
C. property quality, condition and location.
D. price

多选题

What does L.E.A.R.N stand for？

A. The letter L stands for listen
B. The letter E stands for empathize.
C. The letter A stands for apologize.
D. The letter R stands for respond

判断题

Indealing with thecustomer's complaint，You can utilize the L.E.A.R.N hints to manage withit.

A. 对
B. 错

判断题

The rules for notifying include: 1.follow up with the guest;2.confirm that the solution will satisfy the guest; 3.go above and beyond when resolving problems.

A. 对
B. 错

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