题目内容
whatarethe three main types of complaints in lodging industry？（）
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What does L.E.A.R.N stand for？
Indealing with thecustomer's complaint，You can utilize the L.E.A.R.N hints to manage withit.
The rules for notifying include: 1.follow up with the guest;2.confirm that the solution will satisfy the guest; 3.go above and beyond when resolving problems.
下列各项成本是在现金管理的存货模式下予以考虑,并且其成本是与现金的持有量成反向变动关系的是( )
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