How to reply if the goods the passenger orders is not available?
A. Sorry that we can’t give you any discount.
B. How would you like to pay?
C. I’m afraid that this item is currently sold out.
D. Which one do you prefer?
查看答案
What if the passengers feel earache?
A. Tell the passenger it is very common during the flight.
B. Advise the passenger to chew gums or swallow.
C. Let the passenger know that it will be better soon.
D. Ask the passenger to walk around.
What if the passenger is bleeding?
A. Wash the cuts.
B. Wrap up with gauze.
C. Leave the passenger aside.
D. Try to comfort the passenger.
What if the passenger feels heart uncomfortable?
A. No idea how to deal with it.
B. Ask the passenger whether he or she brings any medicine.
C. Give an announcement to see if there is a doctor on board.
D. Confirm whether the passenger has ever felt heart uncomfortable before.
施工质量水平提高会降低施工中的故障成本，减少未达到质量标准而发生的一切损失费用，所以应该提高质量水平。
A. 对
B. 错
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