Which of the following belong to formal communication（）
A. Downward communication
B. Upward communication
C. Horizontal communication
D. Rumor mill
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Which of the following are examples of giving constructive feedback（）
A. Discuss improvements rather than flaws
Be specific
C. Keep feedback impersonal
D. Verify understanding
What are the four keywords that represent “TEAM”（）
A. Together, Everyone, Achieve, More
B. Teach, Everyone, Achieve, More
C. Together, Effective, Ability, Meeting
D. Teach, Effective Ability, Meeting
Effective business messages are（）
A. Entertaining, blunt, direct, opinionated, and persuasive
B. Practical, objective, concise, clear, and persuasive
C. Personal, clear, short, catchy, and challenging
Detailed, long, important, offical and persuasive
Which of the following belong to nonverbal communication（）
A. Facial expressions
B. Gestures and posture
C. Vocal characteristics
D. Time and space
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