子期通过琴声,听懂了伯牙的心声。子期死后,伯牙在他坟前弹奏最后一曲,就再也不弹琴了。Ziqi was only a lumberjack but he could tell what Boya wanted to ____. When Ziqi died, Boya played his guqin for the last time in front of Ziqi’s tomb.
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后来人们借用这个典故形容相互欣赏的人。如果有人称你为知音,那就是把你当作十分心心相印的朋友了。Afterwards, people used the quote about high mountains and flowing water’ to describe friends who ____ each other. If someone in China says that you are his or her zhi yin’.
顾客对意外事件的发生的投诉是对服务的投诉。
A. 对
B. 错
门店收到顾客的投诉信时,可以收信者自己处理,无需转给相关负责人。
A. 对
B. 错
顾客投诉意见处理系统的权责处理层次第一层是门店服务人员或部门管理人员的执行功能。
A. 对
B. 错