Which of the following are strategies that will help overcome communication barriers with foreigners（）
A. Be sensitive to nonverbal communication differences
B. Try not to be too straightforward in order to avoid embarrassment or losing face
C. Pay attention to individual differences
D. Be alert to cultural differences in customs and behavior
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When making a complaint, one can_______（）
A. consult someone he/she trusts about the issue
B. put the complaint in writing
C. include more personal opinions than facts
D. start by stating what you are complaining about
What would be the other possible factor that cause cultural misunderstanding in a conversation besides cultural-loaded words（）
A. content
B. what to say
C. ways of listening
D. other words
Cultural differences on directness and indirectness can be found except（）
A. preference expressing
B. gift receiving
C. comment making
D. suggestion offering
One should mostly include_______ when making a complaint（）
A. facts
B. personal opinions
C. personal feelings
D. attitudes
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