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_____ is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.

A. Lateral thinking
B. Idea incubation
C. Brainstorming
D. Idea championship

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The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but the employees refused to comply. This example shows that the manager:

A. violated employees’ personal compact.
B. used ethical leadership.
C. applied the appreciative inquiry approach.
D. used expert power to implement changes.

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Changing people’s thinking and behavior is possible by:

A. establishing organizational hierarchies.
B. furnishing people with necessary facts and figures about a change project.
C. focusing on trying to fix people's weaknesses and shortcomings.
D. helping people establish new, emotional relationships that provide hope.

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Why is there ________ traffic on the streets in February than in May?

A. less
B. fewer
C. few
D. little

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Onaccountofthetyphoon_______shipmentwillarrivethisweek.

A. neither
B. all
C. both
D. these

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_____ is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.

A. Lateral thinking B. Idea incubation C. Brainstorming D. Idea championship

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but the employees refused to comply. This example shows that the manager:

Changing people’s thinking and behavior is possible by:

Why is there ________ traffic on the streets in February than in May?

Onaccountofthetyphoon_______shipmentwillarrivethisweek.

A. Lateral thinking
B. Idea incubation
C. Brainstorming
D. Idea championship