题目内容

Studies have indicated that the loneliness a freshman will suffer can be predicted by ______.

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Complaining about faulty goods or bad service are never easy. 【M1】
Most people dislike making a fuss. But if something you have
bought is faulty or does not do that was claimed for it, you are 【M2】
not asking a favor to get it put right. It is the shopkeeper's
responsibility to take the complaint seriously and to replace or
repair a faulty article or put right poor service, because he is the
person with whom you entered into an agreement. 【M3】
Complaints should be made to a responsible person. Go back
to the shop where you bought the goods, taking with you any bill
you may have. In a small store the assistant may also be the 【M4】
owner since you can complain directly. In a chain store, ask to 【M5】
see the manager. If you telephone, ask the name of the person
who handles your inquiry, otherwise you may never find out who
deals with the complaint late. 【M6】
Even the bravest person finds difficult to stand up in a group 【M7】
of people to complain, so if you do not want to do it by person,
write a letter. Stick to the facts and keep a copy of what you 【M8】
write. At this stage you should give any receipt numbers but you
should not need giving receipts or other papers to prove you 【M9】
bought the article. If you are not satisfied with the answer you
get, or if you do not get a reply, write to the managing director
of the firm, shop, or organization. Being sure to keep copies of 【M10】
your own letters and any you receive.
【M1】

假设B公司2010年年初的股价是9.45元，计算B公司的股权资本成本和加权平均资本成本。

2009年10月1日，南海市工商管理部门对华昌公司作出吊销营业执照的决定，并于当日以信函方式寄出，华昌公司于10月5日收到该信函。根据我国《行政复议法》的有关规定，华昌公司对南海市工商管理部门的决定不服，那么可以在10月1日起60日内提出行政复议申请。()

发散性思维的特征有：_、_和独特性。