What is the purpose of a cancellation number?
A. to protect both the hotel and the guests form errors.
B. to guarantee no-show charges to a credit card account.
C. to prevent an increase in cancellation requests.
D. to challenge a no-show status on the reservation record.
查看答案
What is the purpose of the hotel reservation confirmation system?
A. To check personal information on guests.
B. To verify room requests.
C. To indicate the reservation status.
D. All of the above.
Hotels send out an updated confirmation when
A. a guest makes changes to a previous reservation
B. a guest makes changes too close to the arrival date
C. a cancellation is made
D. All of the above.
Is there any extra service for conference service?
A. Yes.
B. No.
Which of the followings is not the basic facility in the conference service?
A. Laptop
B. LCD screen
C. Loudspeaker
D. Raise tier
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