I’ve heard about the ____________of Chinese people long before, and now I finally see it with my eyes.
A. hospitable
B. friendly
C. hospitality
D. enthusiasm
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This is the hotel where you’re going to stay. Shall we go to the reception desk and ____________?
A. check out
B. check over
C. check in
D. check on
You must be exhausted after such a long journey. We’ve made a hotel ____________ for you two. Let’s go.
A. reserve
B. book
C. reservation
D. booking
Here is the____________ we’ve worked out for you, please check it and feel free to contact me if anything needs changing.
A. draft
B. schedule
C. worksheet
D. reservation
What are the right manners in a business reception?
A. Fix your eyes on the customer all the time.
B. Keep your eyes on the customers for 1 to 2 seconds and then look away.
C. Hold the customers hands tightly for long to show your warmth.
D. Arrive at the airport before customers’ arrival time.