You must be exhausted after such a long journey. We’ve made a hotel ____________ for you two. Let’s go.
A. reserve
B. book
C. reservation
D. booking
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Here is the____________ we’ve worked out for you, please check it and feel free to contact me if anything needs changing.
A. draft
B. schedule
C. worksheet
D. reservation
What are the right manners in a business reception?
A. Fix your eyes on the customer all the time.
B. Keep your eyes on the customers for 1 to 2 seconds and then look away.
C. Hold the customers hands tightly for long to show your warmth.
D. Arrive at the airport before customers’ arrival time.
What is the proper order of introduction in a reception?
A. introducing the elderly to the young
B. introducing the young to the elderly
C. introducing the guest to the host
D. introducing the host to the guest
If you are to pick up customers you’ve never met before, what preparations should you make?
A. Check cell phones all the time
Bring a name board with customers’ names on it
C. Hold your name board high.
D. Bring a bunch of flowers.
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