如果目的地与客舱内温差较大，飞机下降前乘务员需要提醒并帮助老年旅客增减衣物。
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（中译英）洗手间在客舱后部。
A. The lavatory is in the front of the cabin.
B. The toilet is at the back of the cabin.
C. The lavatory is in the rear of the cabin.
D. The toilet is over there.
（中译英）这是找零。
A. Hello, would you like to buy some duty-free goods?
B. What can I do for you?
C. Here is your change.
D. Keep the change.
How to reply if the goods the passenger orders is not available?
A. Sorry that we can’t give you any discount.
B. How would you like to pay?
C. I’m afraid that this item is currently sold out.
D. Which one do you prefer?
What if the passengers feel earache?
A. Tell the passenger it is very common during the flight.
B. Advise the passenger to chew gums or swallow.
C. Let the passenger know that it will be better soon.
D. Ask the passenger to walk around.
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