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影响客户满意度的关键，客户预期与客户感知价值。商家如想提升客户感知价值，可从哪些方面入手？

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PartⅡVocabulary&Sturcture(10minutes)Directions:Thispartistotestyourabilitytoconstructcorrectandmeaningfulsentences.Itconsistsof2sections.SectionADirections:Inthissection,thereare10incompletesentences.Youarerequiredtocompleteeachonebydecidingonthemostappropriatewordorwordsfromthe4choicesmarkedA),B),C)andD).ThenyoushouldmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.25.WhenIchangedmyjob,Ihadtotoanotherapartment.

A)gather
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C)master
D)move

26.WearelookingforasecretaryspeaksChinesefluently.

A)who
B)which
C)whom
D)whose

27.Thisrecordwillhelpyoursafetyofficerwhattheproblemis.

A)bringup
B)puton
C)findout
D)takein

28.Themoreyouconcentrateontraining,theresultswillbe.

A)good
B)better
C)thebetter
D)thebest