一旦在故障排除过程中解决了问题，下一步应该采取哪个步骤？ Which step should be taken next once a problem is resolved during a troubleshooting process?
A. 运行远程访问软件。 Run remote access software.
B. 升级问题。 Escalate the problem.
C. 更新文档。 Update the documentation.
D. 查阅常见问题解答。 Consult an FAQ.
查看答案
网络技术人员输入命令 ipconfig /release 后再输入 ipconfig /renew 以确保更新工作站上的 DHCP IP 配置。但是，工作站没有收到网络的有效 IP 配置。网络上可能存在哪两个问题？（选择两项。） A network technician enters the command ipconfig /release followed by ipconfig /renew in order to ensure that the DHCP IP configuration on a workstation is updated. However, the workstation does not receive a valid IP configuration for the network. Which two problems may exist on the network? (Choose two.)
A. 没有连接到 DHCP 服务器。 There is no network connectivity to the DHCP server.
B. 必须发出 ipconfig /all 命令才能恢复所有 IP 配置。 The ipconfig /all command must be issued to restore all IP configurations.
C. DHCP 服务器存在问题。 There is a DHCP server issue.
DHCP 租用时间配置错误。 The DHCP lease time is misconfigured.
E. 网关路由器地址需要更新. The gateway router address needs to be updated.
在对内部 Web 服务器崩溃进行故障排除后，应记录哪三项？（选择三个。） Which three items should be documented after troubleshooting an internal web server crash? (Choose three.)
A. 崩溃时 LAN 上所有网络设备的配置 the configuration of all networking devices on the LAN at the time of the crash
B. 为确定问题原因而执行的步骤 steps that were performed to identify the cause of the problem
C. 崩溃时 LAN 上所有主机的配置 the configuration of all hosts on the LAN at the time of the crash
D. 执行失败的步骤找出问题的原因 steps that were performed that failed to identify the cause of the problem
E. 问题发生的时间 when the problem occurred
F. 与用户的对话 the dialogue with the user
用户致电服务台报告工作站问题。哪三个问题会产生对故障排除最有用的信息？（选择三个。） A user calls the help desk to report a workstation problem. Which three questions would produce the most helpful information for troubleshooting? (Choose three.)
A. 如果你收到错误消息，那是什么？ If you received an error message, what was it?
B. 你是否在工作站上使用了网络监控工具？ Have you used a network monitoring tool on your workstation?
C. 你对工作站进行了哪些更改？ What changes have you made to your workstation?
D. 你的工作站上运行的是什么操作系统版本？ What operating system version is running on your workstation?
E. 你是否执行了备份最近？ Have you performed a backup recently?
F. 你的工作站有保修吗？ Do you have the warranty for your workstation?
物理层网络连接问题的两个常见原因是什么？（选择两项。） What are two common causes of a physical layer network connectivity problem? (Choose two.)
A. 以太网电缆插入了错误的端口 an Ethernet cable plugged into a wrong port
B. 显示器未插入 a monitor unplugged
C. 未分配的 IP 地址 an unassigned IP address
D. 默认网关不正确 an incorrect default gateway
E. 以太网电缆有问题 a faulty Ethernet cable
微信支付 
支付宝支付