题目内容

根据企业销售额的构成情况，客户被直观分为ABC三类，应优先发展A类客户，保持或缩减B类客户，抛弃C类客户。

A. 对
B. 错

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客户满意度(Consumer Satisfactiona Index，CSI)是指客户在购买产品或接受服务时，出于事后感知和事前期望的差距所形成的态度。

A. 对
B. 错

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