题目内容
From: Leigh Richards
Date: Monday, July 20
Subject: Stay at Renaissance Cleveland Hotel in Ohio
Date Ms. Laura Godwin,
Thank you for using Renaissance Cleveland Hotel during your visit in Ohio.
I trust you enjoyed your stay and had an opportunity to use many of our facilities, including our superb sauna, swimming pool, and newly remodeled restaurant. I would appreciate if you would complete a brief questionnaire evaluating our facilities and services.
For your convenience, the questionnaire is available online at www. clevelandopenlist.com. If you have any difficulty in accessing the questionnaire, please send comments directly to me at richards@ clevelandhotel .com.
Your comments will remain confidential and will be used only to help us improve our guest services.
Sincerely,
Leigh Richards
General Manager
To: Leigh Richards
From: Laura Godwin
Date: Friday, July 24
Subject: Re: Stay at Renaissance Cleveland Hotel in Ohio
Dear Mr. Leigh Richards,
As I was unable to access the questionnaire online, I am sending feedback on my hotel stay directly to you.
I was impressed by many of the facilities your hotel offers, but I especially enjoyed the state-of-the-art fitness center. It had three times as many machines as one normally finds in other hotels, and the 24-hour access made it possible for me to work out at any time I wished. Although I did not eat at European-style. restaurant, NoMi, I did order room-service dinners from there several times and was impressed with the quality of the meals. I was less enthusiastic about your business center, which could use a few more computers and a new copier. I was also disappointed in the lack of parking facilities.
Generally, I would say that the benefits of staying at your hotel far outweighed the disadvantages and that overall I had a pleasant week at the Renaissance Cleveland Hotel. As my job requires me to travel to Ohio frequently, I expect to become one of your regular guests.
Best regards,
Laura Godwin
What is the purpose of the e-mail from Renaissance Cleveland Hotel？
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听力原文： Britain has finally won a medal at the athletics World Championships in Helsinki. The UK team came in third in the men's 4×100 metres relay to take a bronze medal. France came first and Trinidad & Tobago won silver. Britain's Jason Gardener, Marion Devonish, Mark Lewis-Francis and Christian Malcolm had been hoping for a gold after the U.S. team crashed out. The defending champions had failed to qualify after Mardy Scales and Leonard Scott made a mess of the first changeover. Britain's failure until now to win a single medal has been a major embarrassment for UK athletics.
Which country won the goal medal in the men's 4×100 metres relay？
From: "John Trimbald"
Subject: Customer Complaint
To Whom It May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you.
John Trimbald
Foreman, JT Construction
To: "John Trimbald"
From: "The Shoe People" ＜ inquiries@ shoepeople. com＞
Subject: RE: Customer Complaint
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
Which company was unsatisfied？
•For each question (13-18), mark one letter (A, B, C or D) on your Answer sheet for the answer you choose.
Success of New Rail Links in Europe
The Eurostar company is now running frequent train services using the tunnel built beneath the sea between Britain and France. Millions of passengers have already travelled on Eurostar trains and there are now twenty services a day between London and Paris and nine between London and Brussels.
Eurostar has already won 40% of all passengers from the UK to Paris and Brussels but further growth will depend on the business market. The early morning departure to Paris is proving popular, especially for business people from London who need to do a full day's work in the French capital.
However. exactly how many of Eurostar's passengers are business travellers is unknown. While first-class accommodation has been 70% fill, many of these passengers are travelling on holiday: one travel agent estimates Eurostar has only 20% of the business travel market. Meanwhile, tour operators report a sharp rise in the sale of short trips to Paris. which, they claim, is largely due to the possibility of travelling by Eurostar.
As Eurostar increases the frequency of daily journeys over the next year. it will need more business travellers than ever to fill its trains. However, business travel agents feel that some aspects of Eurostar service could be improved. According to one large business travel agent. "Eurostar's marketing has been poor and it needs to look more closely at doing commercial deals with large travel agents and corporations to become more attractive than airlines". British travel agents alone are now spending over ￡1 million a month with Eurostar. Naturally, they are expecting Eurostar to provide some good deals and flexible tickets.
Eurostar is hoping to attract more customers as it expands its network of services. Already, train journeys between London and Paris stop at a few towns and cities enroute. There will also be daytime and overnight services front eighteen other British cities to Paris and Brussels, and planning is in progress for services from London to cities in Holland and Germany. Soon, many major towns and cities in Britain and other European countries will have regular direct connections within Eurostar's network.
The demand for Eurostar is forcing airlines to use smaller planes on the London-Paris and London-Brussels service, two of the busiest air routes in the world. One British airline reports a 15% decline in ticket sales to both Paris and Brussels. The crucial marketing aspect in business travel is frequency, Rather than cut frequency, airlines have reduced the size of their aircraft to prevent further losses. However, the large airlines will find it easier to maintain their flight schedules by introducing lower capacity planes. Eurostar threatens mainly the smaller airlines, which already have fewer services and smaller planes.
Which of the following statements is not true about Eurostar company？
W: French Art & Architecture of the 19th Century. I have to check. Can I have the book and your library card？
M: Sure. I just need it for a few more days.
W: Well, first, this book is one week late, not due today as you thought. There are also a few requests for this book so it is now on hold for the next person. (10)There's a small fine on your card of $1.40 for the overdue book, would you like to pay today？
M: So if I pay the fine, can I take this book out again？
W: You won't be able to take it out again until all the other people who have placed holds on it have signed it out. Did you want to pay your fine today.'？
M: Have you processed the return on the book？ Perhaps I'll accrue more fines, and keep it for a few more days. (9)I really need it. The exam is in two days and this is practically the course textbook.
W: Sorry, I have already signed it back in and now it is on hold. In fact if I could, I would triple our fines and suspend your library privileges. It's not fair to other students who are also trying to access library material for study purpose. (8)Now are you going to pay your fine today？
M: (8)OK. Sorry.
What is the student's problem？
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