题目内容

Which department is responsible for recommending places to go sightseeing?

A. Sales and Marketing
B. Housekeeping
C. Front Office
D. Public Relations

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A:Wouldyoushowmeyourroom key,please?B:___________________________.

A. Hereweare
B. Hereareyou
C. Hereyouare
D. Herearewe

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The two main procedures of the receptionist are:

A. Helping guests with Check-in and check-out.
B. Greet the guests and escorting guests to the room.
C. Helping guests with Check-in and concierge services.
D. Making reservations and responding to guests’ requests.

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A guest comes to your front desk and asks for a recommendation for a good place to taste local food, which is the best answer for the guest?

A. Tell the guest to ask someone else.
B. Tell the guest you are not sure about it.
C. Recommend a food application for the guests to find the place.
D. Guide the guest to the concierge counter, and ask concierge staff to help the guest.

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If a hotel receives more reservation than the hotel can accommodate at the same day, we called it:

A. Upselling
B. DND
C. OCC
D. Overbooking

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Which department is responsible for recommending places to go sightseeing?

A. Sales and Marketing B. Housekeeping C. Front Office D. Public Relations

A:Wouldyoushowmeyourroom key,please?B:___________________________.

The two main procedures of the receptionist are:

A guest comes to your front desk and asks for a recommendation for a good place to taste local food, which is the best answer for the guest?

If a hotel receives more reservation than the hotel can accommodate at the same day, we called it:

A. Sales and Marketing
B. Housekeeping
C. Front Office
D. Public Relations