题目内容

下列关于证券账户和证券托管的说法，错误的是()。

A. 中国结算公司对证券账户实施统一管理
B. 投资者证券账户由中国结算公司上海分公司、深圳分公司及中国结算公司委托的开户代理机构负责开立
C. 开户代理机构是指证券交易所和证券公司
D. 中国结算公司经中国证监会批准发布的《中国证券登记结算有限责任公司证券账户管理规则》以及相关业务指南是办理依据

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针对客户对基金销售机构的投诉，基金销售机构应该采取的态度错误的是()

A. 从客户投诉中发现经营上的缺陷，改善和提高服务水平
B. 妥善处理投诉是再次赢得客户、建立和巩固企业形象的最好时机
C. 准确记录客户投诉的内容，只对自身有利的客户投诉保留完整记录并存档
D. 根据投资者的合理意见改进工作，完善内控制度，如有需要应立即向所在机构报告

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Why did Mr. Gray send an e-mail to the store？

A. To place an additional order
B. To notify the store of incorrect shipment
C. To pay for the purchase
D. To ask for a full refund

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What is NOT suggested about Miles Gray？

A. He has used the Office Friend store more than once.
B. He is currently working at a law firm.
C. He was offered a free delivery as he is a frequent shopper.
D. He paid for his purchase by credit card.

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What is indicated about Mr. Wright？

A. He is one of the trainers.
B. He spoke with a weather forecaster in Sydney.
C. He works at the Skyview Hotel.
D. He is helping to organize the training.

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