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A．She encourages them to ask questions when in doubt.B．She makes them write down all h
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听力原文：W：Hello，Parkson college．May I help you？
M：Yes．I'm looking for information on courses in computer programming．I would need it for the fourth semester．
W：Do you want a day or evening course？
M：Well，it would have to be an evening course since I work during the day．
W：Aha．Have you taken any courses in data processing？
M：No．
W：Oh．Well，data processing is a course you have to take before you can take computer programming．
M：Oh，I see．Well，when is it given？ I hope it's not on Thursdays．
W：Well，there's a class that meets on Monday evenings at seven．
M：Just once a week？
W：Yes．But that's almost three hours from seven to nine forty-five．
M：Oh．Well，that's all right．I could manage that．How many weeks does the course last？
W：Mmmm，let me see．Twelve weeks．You start the first week in September，and finish…，oh，just before Christmas，December 21st．
M：And how much is the course？
W：That's three hundred dollars including the necessary computer time．
M：Aha．Okay．Ah，where do I go to register？
W：Registration is on the second and third of September．between 6 and 9 in Frost Hall．
M：Is that the round building behind the parking lot？
W：Yes．That's the one．
M：Oh，I know how to get there．Is there anything that I should bring with me？
W：No，just your checkbook．
M：Well，thank you so much．
W：You are very welcome. Bye!
M：Bye!
Question 19．Why does the man choose to take an evening course？
Question 20．What does the man have to do before taking the course of computer programming？
Question 21．What do we learn about the schedule of the evening course？
Question 22．What does the man want to know at the end of the conversation？
(23)
听力原文： In her early days as an emergency room physician, Doctor Joanna Myer treated a child who had suffered a second degree burn. After the child had been treated and was being prepared for discharge, Doctor Myer talked to the parents about how they should care for the child at home. Also listening to her were a half a dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they'd been having over exactly what advice she had given. "As I talked to them, 1 was amazed". she said, "All of them had heard the simple instructions I have given just a few hours before, but they have three or four different versions. The most basic details were unclear and confusing. I was surprised, because these were intelligent people". This episode gave Doctor Myer her first clue to something every doctor learns sooner or later—most people just don't listen very well. Nowadays, she says she repeats her instructions, and even conducts a reality check with some patients. She asks them to tell her what they think they are supposed to do. She also provides take-home sheets which are computer printouts tailored to the patients' situation. Doctor Myer's listeners are not unusual. When new or difficult material is presented, almost all listeners are faced with the challenge because human speech lacks the stability and permanence of the printed word. Oral communication is fast-moving and impermanent.
Questions:
What did the child's family members argue about in the hospital？
What does Doctor Myer do to insure her patients understand her instructions？
What does the speaker say about human speech？
(30)
M：Oh，I'm somewhat tired of working here．I've been wondering whether I should resign．Anyway，the news seems to be good for you．
Q：How does the man feel about the news？
(19)
听力原文： It is logical to suppose that things like good labor relations, good working conditions, good wages and benefits, and job security motivate workers. But one expert, Frederick Herzberg argued that such conditions do not motivate workers, they are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there are always plenty of boring, repetitive and mechanical jobs, and lots of unskilled people who have to do them. So how do managers motivate people in such jobs？ One solution is to give them some responsibilities, not as individuals, but as part of a team. For example, some supermarkets combine office staff, the people who fill the shelves, and the people who work at the checkout into a team. And let them decide what product lines to stock, how to display them, and so on. Many people now talk about the importance of a company shared values or culture, with which all the staff can identify. For example, being the best hotel chain, or making the .best, the most user friendly, or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets, which ultimately only concern a few people. Unfortunately, there is only a limited number of such goals to go around. And by definition, not all the competing companies in an industry can seriously play in to be the best.
Questions:
What can actually motivate workers according to Frederick Herzberg？
What does the speaker say about jobs in the computer era？
What do some supermarkets do to motivate their employees？
Why does the speaker say financial targets are less likely to motivate workers？
(33)
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