题目内容
听力原文： In spite of stories of prosperity in the United States, not only does poverty exist there, but crimes of various types have been increasing at an alarming rate.
Most types of serious crime increased from 3613.5 in every 100,000 people in 2003 to 535.5 in 20014. In that one year, there was one murder committed every 24 minutes, one case of robbery in every 10 minutes and one case of rape in every 7 minutes. The cases of murder involved 21,456 victims. Most cases of violence were committed by young people. 57% of the criminals arrested in 2004 were youths below 25 years of age.
Everyone agrees that crime is partly a result of bad material conditions--poverty, lack of education, living without a settled home, being parentless, sufferings due to other kinds of misfortunes, etc.
There are other factors than material conditions which are responsible for the sharp increase of the crime rate. In the first place, some states have made laws approving the death penalty but some have not. Secondly, the constitution allows every citizen to carry weapons for his own protection. It is therefore possible and easy for anyone in the country to get a gun. Finally, there has been too much violence shown on TV and too much violence reported in newspapers of all kinds. The details of the crimes are so accurately described that even children know how to repeat what they have seen or read. All of these have resulted in a higher frequency of crimes committed both by professional criminals and non-professional ones such as murder, drug smuggling, robbery, pocket-picking, etc.
(23)
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听力原文：W: Is that the guy who likes playing all those practical jokes？
M: That's him. He has come to visit me this weekend, which is great, but he has decided to bring four friends along with him. I was hoping that someone could get me out of this jam by having two of them sleep at his place.
Q: What seems to be the man's trouble？
(18)
听力原文：W: Direct Line was the first direct provider of insurance in the UK when it started 13 years ago. How many call centers does the company now operate？
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops？
M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets？
M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer？
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products？
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers？
M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
(27)
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
(31)
A．There are more on TV than in newspapers.B．The descriptions of violence are too accur
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