简述导游人员分析游客心理和行为的方法和途径，并举例说明。

A. is designed
B. designed
C. designs
D. has designed

A. She was making a phone call.
B. She was driving to the airport.
C. She was working in her office.
D. She was having a meeting.

A. He is a sportsman.
B. He is a sports writer.
C. He is a tour guide.
D. He is a bus driver.

A. they are seldom advertised online or in newspapers
B. they may require that you live in a certain place
C. you are always asked to work full-time
D. you need to have a college degree