题目内容

表情淡漠,态度生硬,属于旅游景区服务质量问题中的()

A. 功能性质量不稳定
B. 技术性质量低劣
C. 服务缺乏时效性
D. 信息服务匮乏

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景区管理人员要对旅游产业及本旅游景区有较强的知识把握能力,体现了管理人员的( )

A. 职业道德素质
B. 业务素质
C. 文化素质
D. 语言素质

简述旅游景区服务质量管理的内容。

简述制定服务质量标准应注意的问题。

be interested in;be touched with;fresh from;get married to;mother tongue;otherwise; sense of values;share;serve sb.right; such as;think and act;keep in touch ;join...with;make it possible ;pros and cons;long for;peace of mind; worry about;friend circle;make smart choices; have a try1)Most of the employees are__________college and what they need is more experience.2) Fast food__________French fries and potato chips is not very good to health.3) The lazy girl failed two courses this semester. I think it__________4) Sometimes,__________is different from culture to culture.5)She doesn't want her daughter to__________that good-for-nothing fellow.6)We have to find a new market for our products.__________, our company will nolonger be competitive.7) When I was in Japan,I__________an apartment with two other overseas Chinesestudents.8) Children from different family backgrounds may__________quite differently.9) He__________cooking Chinese food and always tries his hand on new dishes.10) She__________the kindness of the local people.11) He could speak both French and German fluently though neither of them is his__________.12) There are _____________ in everything, old or new.13) In this busy world, we need more _____________ .14) Do you always _____________ with your friends home and abroad?15) WeChat _________________ for my mom to show her flowers every day.16) Some people _________ the future but also worry about new changes in their life.17) Running is fun! Why not ___________ ?

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