What are the useful tips to improve communication skills?
A. Use proper form of address
B. Take a few moments to establish rapport
C. Avoid interrupting
D. Use active listening skills
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景区讲解员对VIP游客致欢迎辞应站在景区的入口。()
A. 对
B. 错
导游人员服务准备包括计划准备、知识准备、形象准备和__以及物质准备。
Match the words in blue to their definitions:deeplocateexperiencesubmarinesurface1____________ (n) the top layer of an area of water or land2____________ (v) to be in a particular place3____________ (adj) far down from the top or surface4____________ (n) a ship that can travel underwater5____________ (v) to go through something and know how it feels
牡丹皮、赤芍二者均可治疗疮痈肿毒。()
A. 对
B. 错