A. 对 B. 错
A. asking open-ended questions B. having a warm disposition C. encouraging emotional expression D. demonstrating interest in the patient's life
A. Help prevent medical errors B. Lead to improved health outcomes C. Strengthen the patient-provider relationship D. Make the most of limited interaction time
A. Use proper form of address B. Take a few moments to establish rapport C. Avoid interrupting D. Use active listening skills