题目内容

What are the practical benefits of effective communication?

A. Help prevent medical errors
B. Lead to improved health outcomes
C. Strengthen the patient-provider relationship
D. Make the most of limited interaction time

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What are the useful tips to improve communication skills?

A. Use proper form of address
B. Take a few moments to establish rapport
C. Avoid interrupting
D. Use active listening skills

景区讲解员对VIP游客致欢迎辞应站在景区的入口。（）

A. 对
B. 错

导游人员服务准备包括计划准备、知识准备、形象准备和__以及物质准备。

Match the words in blue to their definitions:deeplocateexperiencesubmarinesurface1 (n) the top layer of an area of water or land2 (v) to be in a particular place3 (adj) far down from the top or surface4 (n) a ship that can travel underwater5 (v) to go through something and know how it feels