电涡流传感器按激励频率的高低分类,有____和____两种类型。
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Whatwouldyousayifyoudon’tunderstandandgetthefacts?
A.Didyouorderthis?
B.MayIknowwhatyouordered, madam?
C.TheratesareintheWelcomeBooklet.
D.Didweinformyouaboutthisrate, sir?
Whatwouldyousaytoaguestwhohasbeenupset?
A.I’msosorryyouhavebeentroubled.
B.I’msorrytohavekeptyouwaiting.
C.Don’tworryaboutit.
D.Leaveittome.
Shouldyoublamesomeoneelsewhenaguestcomplains?Whatwordsareappropriate?
A.Oh,itismostunusualforthatwaitresstobesocareless.
B.I’msosorry; itmusthavebeenamistakeinthebill.
C.It’snotmyfault.
D.Ididn’thandlethis.
Wouldyougiveexcuseswhenansweringtheguest’scomplaint?Whatcommentsare appropriate?
A.Thankyouforpointingoutthisproblem.
B.Iwillinvestigateimmediately.
C.Iwilltellthemanagerwhyyouhavenothadourusualgoodservice.
D.Wearelookingforwardtoseeingyou.
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