题目内容

The manager of a company situated in the country of Aria lost a business deal with a company situated in the country of Iota. The Arian manager complained to the Iotan higher-level executives when he couldn't obtain information from his counterparts in Iota. The higher-level Iotan executives were offended by his behavior. The Arian manager was surprised since hierarchy was never a matter of concern in his country. In the context of the given scenario, which of the following statements is true?

A. Behavior is perceived differently from culture to culture.
B. The manager from Aria had an ethnocentric point of view.
C. The company in Iota should adopt the ways of the company in Aria.
D. The company in Iota reinforces the glass ceiling.

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In stage 1 of personal diversity awareness, _____.

A. diversity is inherent in the culture, and the organization is gender- and color-blind
B. legal requirements are met, but diversity is viewed as a problem
C. top-level leaders are committed to diversity
D. diversity is viewed as a competitive weapon

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_____ refers to the effect a person's actions have on the attitudes, values, beliefs, or actions of others.

A. Commitment
B. Influence
Compliance
D. Resistance

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Leaders who use a wider variety of influence tactics are typically perceived as having:

A. high resistance
B. less determination
C. control over information
D. greater power

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Research indicates that most people feel a sense of obligation to give something back in return for favors others do for them. In the context of the principles for asserting leader influence, which of the following principles should a leader employ to exploit the given research finding?

Asking for what you want
B. Relying on the rule of reciprocity
C. Asserting formal authority
Developing allies

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A. Behavior is perceived differently from culture to culture. B. The manager from Aria had an ethnocentric point of view. C. The company in Iota should adopt the ways of the company in Aria. D. The company in Iota reinforces the glass ceiling.

In stage 1 of personal diversity awareness, _____.

_____ refers to the effect a person's actions have on the attitudes, values, beliefs, or actions of others.

Leaders who use a wider variety of influence tactics are typically perceived as having:

Research indicates that most people feel a sense of obligation to give something back in return for favors others do for them. In the context of the principles for asserting leader influence, which of the following principles should a leader employ to exploit the given research finding?

A. Behavior is perceived differently from culture to culture.
B. The manager from Aria had an ethnocentric point of view.
C. The company in Iota should adopt the ways of the company in Aria.
D. The company in Iota reinforces the glass ceiling.