题目内容
A customer touch point for Abacus Airlines would be an item such as__（）
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__ describes the net present value of the stream of future profits expected over the customer’s lifetime purchases（）
Customer profitability analysis is best conducted with the tools of an accounting technique called__（）
Cable TV operators and cellular carriers suffer from high levels of__, or customer defections（）
A customer__ is any occasion on which a customer encounters the brand and product from actual experience to personal or mass communications to casual observation（）
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