&8226;You will hear five short recordings. Each speaker is saying what a manager must do to achieve success.<br>&8226;For each recording, decide which is the most important action for that speaker.<br>&8226;Write one letter (A-H) next to the number of the recording.<br>&8226;Do not use any letter more than once.<br>&8226;After you have listened once, replay each recording.

A. sort out staff disagreements
B. delegate tasks fairly
C. obtain all the facts
D. develop a range of strategies
E. establish clear goals
F. carry out regular planning
G. clarify all job descriptions
H. act immediately

&8226;Look at the statements below and the following Computer Types.<br>&8226;Which type of computer (A, B, C or D) does each statement (1-7) refer to？<br>&8226;For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.<br>&8226;You will need to use some of these letters more than once.<br>A Microcomputer<br>A microcomputer is a desktop or notebook size computing device that uses a microprocessor as its Central Processing Unit, or CPU. Microcomputers are also called Personal Computers (PCs), home computers, small business computers, and micros. The smallest, most compact are called laptops. When they first appeared, they were considered single user devices, and they were capable of handling only four, eight, or 16 bits of information at one time. More recently the distinction between microcomputers and large, mainframe. computers (as well as the smaller mainframe. type systems called minicomputers) has become blurred, as newer microcomputer models have increased the speed and data handling capabilities of their CPUs into the 256 bit. or even much more bit multi-user range.<br>B Minicomputer<br>A minicomputer is a mid-level computer built to perform. complex computations while dealing efficiently with a high level of input and output from users connected via terminals Minicomputers also frequently connect to other minicomputers on a network and distribute processing among all the attached machines. Minicomputers are used heavily in transaction processing applications and as interfaces between mainframe. computer systems and wide area networks.<br>C Mainframe. Computer<br>A mainframe. computer is a high level computer designed for the most intensive computational tasks. Mainframe. computers are often shared by multiple users connected to the computer via terminals. The most powerful mainframes, called supercomputers, perform. highly complex and time consuming computations and are used heavily in both pure and applied research by scientists, large businesses, and the military.<br>D Supercomputer<br>In computer science, supercomputers are large, extremely fast, and expensive computers used for complex or sophisticated calculations. Typically they are machines capable of pipelining instruction execution and providing vector instructions. A supercomputer can, for example, perform. an enormous number of calculations required to draw and animate a moving spaceship in a motion picture. Supercomputers are also used for weather forecasting, large scale scientific modeling and oil exploration and so on and so like.<br>They are often used for jobs like engineering design and testing, serious decryption, economic forecasting, etc.

听力原文：Woman: Good morning - HPR Bank. Customer Services Division. How may I help you？<br>Man: Good morning. My name's George Bliss. I'm the Financial Director of Arundel Holdings. I've got a query on our business account.<br>Woman: Just a moment. I'll get it up on screen. Can you give me the account number？<br>Man: Certainly. It's 456 - 30 - 421.<br>Woman: And your identification code？<br>Man: Hamlet.<br>Woman: Right, Mr Bliss. What's the problem？<br>Man: Well, I received a statement from you this morning and there's a difference between that and our records. The statement shows a debit of￡15,000 on June 10th, but no one here signed anything for that amount, so I'd like to know what's going on.<br>Woman: Yes, mmm, here it is - ￡15,000. That's odd. It says cheque number 3-0-6-9-8-4.<br>Man: Yes, I can see that on the statement, but that can't be right. All our cheques begin with 5-0. It's not one of our cheques. You must have debited our account by mistake.<br>Woman: I'm very sorry about that, Mr Bliss. I'll sort it out immediately. Could I just...<br>&8226;Look at the notes below.<br>&8226;You will hear a man telephoning a bank about a problem with an account.<br>HPR BANK<br>CUSTOMER SERVICES DIVISION<br>CUSTOMER: George Bliss, (5)______ of Arundel Holdings<br>ACCOUNT NUMBER: (6)______<br>PROBLEM: No record in his office of a (7)______ of<br>￡15,000 on June 10th.<br>Also, can't be one of their (8)______<br>- they all begin with 50. Want us to investigate.

Readers of this book may find it serve as a guide on what needs to be done to make sure a

&8226;Look at the statements below and the information about business schools on the opposite page.<br>&8226;Which school (A, B, C and D) does each statement 1-7 refer to？<br>&8226;For each sentence 1-7, mark one letter (A, B, C, or D) on your Answer Sheet.<br>&8226;You will need to use some of the letters more than once.<br>A<br>LDA School of Management<br>LDA has the advantage of being within a few hours' drive of the hi-tech industries of Silicon Valley, which enables senior personnel from hi-tech companies to teach there. The school has prospered in recent years and offers its students excellent facilities. It attracts students from all over the world and has a fairly large intake of 30,000 students a year.<br>B<br>Dalchester School of Business<br>Under the leadership of Jon Richards, Dalchester has long been one of the world's top business schools. It is notably strong on its tailor-made executive programmes, which are written to meet each company's particular requirements. The Sinclair Centre, with new lecture rooms and a computer centre, has just been added to the school.<br>C<br>Radbridge School of Management<br>The reputation of the long-established RSM has been strengthened in recent years. This is mainly due to the appointment of Director Kim Taylor, who, with his programme of modernisation, has led the school into the age of Information Technology. Its network of former students remains second to none, with many having top positions in the world of finance and industry.<br>D<br>IBA Management School<br>This Swiss-based school has built its reputation on the quality and extent of its links with manufacturing and financial institutions. Its lecturers, who have been recruited from many different countries, are extremely well thought of in the business world. Student numbers average 25,000 a year. Many select the school because its links with industry are thought to help with employment prospects.<br>It can offer courses that are designed for the needs of specific companies.

Practise discussing this task and answering the questions that follow.<br>Relocation<br>The company you work for is considering re-locating to larger premises outside the city centre.<br>You have been asked to make recommendations concerning this possibility.<br>Discuss the situation together, and decide:<br>— what advantages there could be in re-locating<br>— what difficulties the re-location might cause.<br>Follow-up questions:<br>— Have you worked in different locations？<br>— Where would you most like to work？<br>— What disadvantages are there to city centre locations？<br>— What effects does technology have on the design of premises nowadays？<br>— Do you think globalisation is changing the way companies do business？

&8226;Read the text below about the U. S. economy.<br>&8226;In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.<br>&8226;If a line is correct, write CORRECT on your Answer Sheet.<br>&8226;If there is an extra word in the line, write the extra word on your Answer Sheet.<br>The U. S. economy is growing most slowly, the U. S. Federal Reserve said on<br>Wednesday in a report. Economic business activity in most districts is<br>34. reported to be generally good and expanding moderately, in according to a<br>35. survey of regional business conditions last week. But the survey found<br>36. labour-market tightness and, in a few of regions, rift tightness appears to be<br>37. broadly based. As a result, wage gains have been tended to outstrip price increases.<br>38. The survey will be ruled by Federal Reserve policy-makers when they will meet<br>39. next month to consider adjusting interest rates. It was based on with information<br>40. collected during the middle of last week. There is a growing belief that Federal<br>41. Reserve officials will raise up short-term interest rates at the meeting to slow<br>42. economic growth and prevent from any acceleration in inflation. Recent reports,<br>43. including for shrinking unemployment, expanding factory orders and continued<br>44. high levels of home sales, have caused many to ask question earlier beliefs<br>45. that the dynamic economy in the country will slow by itself in the near future.<br>(34)

听力原文：M：Hello!<br>F：Hello!Is this Commercial Information Consultancy Company？<br>M：Yes，CIC. May I ask who is calling？<br>F：This is Lisa Bradley，B-R-A-D-L-E-Y, International Trade Group.<br>M：What can I do for you, Ms. Bradley？<br>F：I'd like to know some information about an international company. It's called Johnson's Fast-food CO. Limited.<br>M：Could you repeat the name of the company, please？<br>F：Johnson's Fast-food Co. Limited.<br>M：Just a moment, please. Let me check about it on our computer.<br>F：Thank you.<br>M：We do have the company listed in our information system, Ms. Bradley. What kind of information are you interested in？<br>F：The more detailed, the better.<br>M：When do you need it, Ms. Bradley？<br>F：Could I have it before 5 pm today？<br>M：No problem at all. By the way, could you tell me your fax number？I'll fax you the information.<br>F：That's a good idea. Our fax number is six double three——nine o one five eight.<br>M：All right, so it's six-three-three-nine-o-one-five-eight. You'll have it soon.<br>F：Thank you very much.<br>M：My pleasure.<br>？You will hear two telephone conversations and one monologue.<br>？Write one or two words or a number in the numbered spaces on the notes or forms below.<br>？You will hear each recording twice.<br>Conversation One<br>？Look at the notes below.<br>？You will hear a woman telephoning a consultancy company.<br>NOTES ABOUT ITG<br>Caller's name：(1)______<br>From：International Trade Group<br>Target Company：Johnson's(2)______Co. Ltd.<br>Time：Information needed before(3)______today<br>Fax：(4)______

&8226;Look at the statements below and the advertisements on the opposite page.<br>&8226;Which advertisement does each statement 1-7 refer to7<br>&8226;For each sentence 1-7, mark one letter (A, B, C, or D) on your Answer Sheet.<br>&8226;You will need to use some of the letters more than once.<br>A<br>ILT Consultants ￡19,000 + benefits<br>Here's an exciting opportunity to combine your presentation skills and organisational abilities, working for a team of systems analysts. You will need to have a good eye for detail as the role involves large amounts of proof reading and checking. The job also involves client liaison at all levels, as well as an element of research.<br>B<br>John Guild ＆ Son ￡17,500 + benefits<br>City finance house seeks a mature person to work for the Secretariat. The post involves: looking after customers' financial assets such as property and possessions; database work; accounting; and organisational responsibilities. The bulk of the workload is highly confidential. A good level and range of PC experience will secure you an interview.<br>C<br>Hooper's ￡17,000<br>Join this household name and play a key part in supporting their Regional Operations Director and Marketing team. This is a newly-created position within a well-established firm and there is plenty of opportunity for you to develop your role. You will need to be self-motivated with the ability to prioritise, Some Windows experience essential.<br>D<br>ITC Investment Consultants ￡18,000 +<br>This is an opening for a bright, part-qualified assistant to work in an investment company's busy personnel department. You will need to have one year's experience of interviewing job applicants, and the confidence to handle appraisals and disciplinary actions. Further training will be offered for the right candidate. Keyboard skills are desirable as you will manage all personal correspondence.<br>This job involves working for a well-known company,

听力原文：(M)They might call at any time. Then I need to go out to their premises to pick it up, whatever it is, onto the airport, make the delivery, possibly hang around in case there's some sort of reply, and then back on the plane for the return journey.<br>(22)