听力原文：M: Gold Express. Jim Davenport.<br>W: Morning. This is Anna Marsh from Business Review. You said you'd give me some information for the article I'm doing on delivery companies.<br>M: Ah, yes.<br>W: So, when did “Gold Express” start doing business？<br>M: Well, it had been in business for 10 years when I joined it in 1986, so that means it was set up in 1976.<br>W: I see. And what's your annual turnover？<br>M: ￡118 million last year—that's ￡12 million more than the year before.<br>W: That's fantastic.<br>M: Most similar companies have only grown by 8 to 9 percent in the last 5 years, but our business has grown by 54 percent in that time. I think that's due to our MD, Peter Mackintosh.<br>That's spelled M-A-C-K-I-N-T-O-S-H. He's done a great job.<br>W: What ideas has he brought to the company？<br>M: Well, first a very positive attitude to customer opinion. We have 120,000 customers, and we send questionnaires to 4,000 of those every 8 weeks.<br>W: That must be very useful for you.<br>M: And we encourage all our staff—there are 7,500 now, because we've taken on another 450 this year-to give opinions too.<br>Last month 76 percent of staff said they were “totally satisfied” with their work here—that's 10percent more than last time!<br>W： That's great, thanks.<br>&8226;Look at the notes below.<br>&8226;Some information is missing.<br>&8226;You will hear an interview between Anna Marsh, who works for a business magazine, and Jim Davenport, who works in the publicity department of a company, Gold Express.<br>&8226;For each question (9-15), fill in the missing information in the numbered space using a word, numbers, or letters.<br>&8226;After you have listened once, replay the recording.<br>Interview notes<br>Company: GOLD EXPRESS<br>Started in: (9) ______<br>Most recent turnover: (10) ______<br>Growth over 5 years: (11) ______ %<br>Managing Director: Peter (12) ______<br>Total number of customers: (13) ______<br>Number of employees: (14) ______<br>Recent staff questionnaire showed: (15) ______ % enjoyed their work.<br>(9)

听力原文：W: Hello, this is Flora Jennings, the Marketing Manager of Fraser Projector Manufacturing Corporation.<br>M: Hi, Ms. Jennings. This is Michael Markinson, the Sales Manager of S.C.Johnson Son Corporation.<br>W: Oh, Mr. Markinson, you called yesterday.I'm sorry I was away at a business meeting yesterday.<br>M: That's all right. I'm calling to talk with you about some business.<br>W: Please go ahead.<br>M: I have studied the pamphlet of your product and I'm impressed with all the equipment the projector has.<br>W: That is our newly designed built-in projector.<br>M: I see. I'm thinking of ordering twenty sets.But there's one problem.<br>W: What's that？<br>M: Price. It is not possible for US to make any sales at this price.<br>W: $ 369 is about as low as we can go.<br>M: I'm afraid I can't agree with you there. Your price is higher than that of many other companies.<br>W: But considering the high quality, our price is very reasonable.<br>M: I don't deny that the projector is of top quality.If you could go a little lower, says 300 for each projector, I'd give you the order right away.<br>W: Well, I don't know if we can do it. Let me talk to our General Manager.<br>M: All right. When can I get a reply？<br>W: Well, I think I can give you a reply the day after tomorrow.<br>M: That's great. Thank you very much.<br>W: My pleasure. Goodbye!<br>M: Goodbye!<br>？Look at the notes below.<br>？Some information is missing.<br>？You will hear a man bargaining for a better price.<br>？For each question (9-15), fill in the missing information in the numbered space using a word,number or letter.<br>？After you have listened once, replay the recording.<br>Talking About Business-Bargaining for a Better Price<br>Company Name (that offers the price) : (9) Fraser Projector______Corporation<br>Company<br>Name: S.C. Johnson & Son Corporation<br>Position of Ms.<br>Jennings: (10) Marketing______<br>Position of Mr. Markinson: (11)______Manager<br>Price<br>offer： (12) $______for each projector<br>Price bargained<br>for： (13) $______for each projector<br>Solution: (14) Talk to the______<br>Reply<br>date: (15)______<br>(9)

The company specializes in video-conferencing facilities.

听力原文：Woman: May I help you？<br>Man: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.<br>Woman: Let me key in your information into my computer. I will pull up our records for you. Do you have an order number？ What name is the order listed under？<br>Man: It should be under Smith. The number is 184796 A．<br>Woman: Yes, Mr. Smith. I have an order for three cases of cartridges, is that what you would like to refill？<br>Man: Yes.<br>Woman: Is there the correct billing address？<br>Man: No, please post the bill to 124 Hildrod Lane, Milton County, 98830．<br>Woman: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.<br>Man: Thank you.<br>(1)

was up (12) 24% for group tours and 15% for independent travellers.

A. by
B. for
C. to

client to dinner (10) ............no one can think it is a tete-a-tete.

A. so that
B. so
C. in order to

Each company will set up its own language training programme.

A. Right
B. Wrong
C. Doesn"t say

except to【C6】______with complaints or to talk to important business contacts.

A. deal
B. answer
C. handle

Watch out for the (2) trends:

A. following
B. followed
C. follow

the Frankfurt Book Fair was primarily an order fair (5) booksellers from Germany but,

A. against
B. to
C. for