What are the standard duties of the Front Desk manager?
A:Making sure the reservation cards are correctly filled, assigning rooms.;
B:Supervising all the Front Desk personnel.;
C:Scheduling the Front Desk staff.;
D:Assigning proper tasks based on various workloads.;
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Types of the Front Desk Staff in Hotels There are three types of employees working around the Front Desk, including Front Desk reservationists, Front Desk cashiers and Front Desk managers. The main function of the reservationists is to complete the reserv
A:Front Desk cashiers.;
B:Front Desk managers.;
C:The assistant manager of the hotel;
D:Front Desk reservationists;
When the guest wants to check in, the receptionist needs to _________.
A:ask whether he/she has a reservation.;
B:ask the way of payment;
C:take a print of the guest’s passport.;
D:ask the guest to fill in the registration form.;
According to the passage, what are the basic rules for all the Front Desk staff to follow to provide the best service for the guests?
A:Upholding the hotel’s commitment to hospitality to all the guests;
B:Working together as a team.;
C:Solving all problems efficiently and courteously.;
D:Giving some guests special treatments.;
Which of the following statements is true?
A:The reservationist should make sure that the reservation cards are correctly fille;
B:The reservationist should make sure all the bills are right.;
C:The reservationist will assign rooms and tell all the room rates.;
D:The reservationist should ask the way;
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