题目内容

The _____ is paid before guests actually stay in the hotel. It’s often used to reserve (hold/save) their place, and there are policies (rules) about what happens to the money if they cancel their reservation.

A. Room fees
B. Cash
C. Tips
Deposit

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Which department is responsible for recommending places to go sightseeing?

A. Sales and Marketing
B. Housekeeping
C. Front Office
D. Public Relations

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A:Wouldyoushowmeyourroom key,please?B:___________________________.

A. Hereweare
B. Hereareyou
C. Hereyouare
D. Herearewe

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The two main procedures of the receptionist are:

A. Helping guests with Check-in and check-out.
B. Greet the guests and escorting guests to the room.
C. Helping guests with Check-in and concierge services.
D. Making reservations and responding to guests’ requests.

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A guest comes to your front desk and asks for a recommendation for a good place to taste local food, which is the best answer for the guest?

A. Tell the guest to ask someone else.
B. Tell the guest you are not sure about it.
C. Recommend a food application for the guests to find the place.
D. Guide the guest to the concierge counter, and ask concierge staff to help the guest.

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The _____ is paid before guests actually stay in the hotel. It’s often used to reserve (hold/save) their place, and there are policies (rules) about what happens to the money if they cancel their reservation.

A. Room fees B. Cash C. Tips Deposit

Which department is responsible for recommending places to go sightseeing?

A:Wouldyoushowmeyourroom key,please?B:___________________________.

The two main procedures of the receptionist are:

A guest comes to your front desk and asks for a recommendation for a good place to taste local food, which is the best answer for the guest?

A. Room fees
B. Cash
C. Tips
Deposit