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The global environment:
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Though it has received a lot of attention, the development of information technology (IT) has had less of an impact on the way businesses operate than many other changes.
An increase in productivity indicates that more can be produced in a given time period with the same amount of resources.
Technology can help businesses become more efficient and productive.
To remain competitive in today's market, firms must produce a quality product and offer outstanding service at a reasonable price.
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