The five product levels constitute a ________. At each level more customer value is added.
A. product line
B. business model
C. customer value-hierarchy
D. value grid
E. demand chain
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When companies search for new ways to satisfy customers and distinguish their offering from others, they look at the ________ product, which encompasses(包含) all the possible augmentations(改进) and transformations(变革) of the product.
A. consumption
B. expected
C. potential
D. augmented
E. basic
Marketers must see themselves as benefit providers. For example, when a shopper purchases new shoes, he or she expects the shoes to cover his or her feet and allow him or her to walk unobstructed. This is an example of what level in the consumer-value hierarchy?
A. pure tangible good
B. basic product
C. augmented product
D. potential product
E. generic product
Marketers have traditionally classified products on the basis of three characteristics: ________, tangibility, and use.
A. availability
B. affordability
C. aesthetics
D. durability
E. necessity
Because ________ are purchased frequently, marketers should make them available in many locations, charge only a small markup, and advertise heavily to induce trial and build preference.
A. nondurable goods
B. durable goods
C. services
D. unsought goods
E. specialty goods